Refund and Returns Policy
Return & Exchange Policy Last updated: 10/31/2025
At Lavender Lady, your satisfaction is our priority. We ensure every product goes through strict quality checks before dispatch. However, if you receive a damaged, defective, or incorrect item, we offer a replacement — not a return or refund.
🔸 Replacement Policy
We offer replacement only under the following conditions:
- You received a damaged, defective, or wrong product.
- The product is unused, unwashed, and in its original packaging with all tags intact.
- A replacement request is raised within 48 hours of delivery.
🔸 How to Request a Replacement
- Contact us via email at support@lavenderlady.in within 48 hours of receiving your order.
- Include your order ID, product images, and reason for replacement.
- Once approved, we’ll arrange a pickup or guide you through the return process.
- After inspection, a replacement product will be dispatched within 5–7 business days.
🔸 Important Notes
- No monetary refunds or returns are provided.
- Replacement applies to eligible items only.
- Products purchased during sale or clearance are not eligible for replacement unless damaged or defective.
- Size issues are not covered unless there is a clear mismatch from the ordered size.
🔸 Need Help?
For any questions or concerns, please contact us at:
📧 Email: support@lavenderlady.in
📍 Lavender Lady, Parel, Bhoiwada, Mumbai, India
🌐 Website: www.lavenderlady.in